CANCELLATION OF ORDERS:

You can cancel any within four hours from the time of order or before the product has been shipped, whichever is later. You can cancel your orders by calling our customer care executives at 1800 103 2989. Once the cancellation request has been made from your end, it will take us a maximum of 1-2 business days to cancel your order

After confirmation of the cancellation request, Your entire order amount will be refunded to the bank account from which you had made the order within 7 to 10 working days, contingent on the policy of your bank. You will be notified about the cancellation of your order vide email.

If your request for a cancellation is received after the product has been dispatched for delivery and prior to delivery of the product, then you must first receive the product from our shipping partner and then contact our customer service executives at 1800 103 2989 for pick up. We will arrange for the products to be collected from you, either by us or by a third party. You have a legal obligation to take reasonable care of the cancelled products while they are in your possession. Neither the product nor its packaging shall be tampered in any manner prior for being eligible for this cancellation. If you fail to comply with this obligation, We have the right to reject your cancellation request and forfeit the payments already made to us.

We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order. In the event of any such cancelation, You may opt to replace the order with a new order after making any additional payment as applicable after adjustment or request for refund of the amount to your bank account.

RETURNS, REPLACEMENT AND REFUNDS

Every product listed in the website will have a different return period. Each product should be checked for its respective return period. Please check the product’s respective return period before placing the order.

You are eligible for returns or replacement only if any of the following items are delivered to you:

  • Items that are physically damaged or defective;or
  • Items that do not match with the specifications mentioned in the order.

For all returns please email our customer care executives at sales@sleepster.in along with your complete order details and issues. While initiating the returns, you may either request for refund of the entire amount already paid to us or for replacement of the product with a new product with the same specifications or a different product. For all returns, You will have to courier the shipment back to us to the following address:

We will accept return of an item only if the following conditions are met:

  • Returns should be initiated within 7 days of delivery of the item and produce relevant documents as a proof of purchase.
  • The tags and labels on the item should be intact and not tampered.
  • The product should be unwashed, unused, and in undamaged condition; and not accepted if it is soiled, bed wetted, any spillage.
  • The product is returned along with the original packaging.
  • Wrong dimension and specifications while placing order and there after correction.

Please be informed that the returns or exchanges or refunds are not acceptable for any request that do not meet the aforementioned criteria.

Please be informed due to hygiene aspects associated with products such as mattress, pillows and sleep accessories, we reserve the right to reject cancellation or returns if these items have been found to be used.

In the event, you have requested us for replacement of the products we will ship the new product to your address once we receive the shipment from your end. No extra shipment charges will be applicable for such delivery.

For replacements, You would be allowed only to order an item with equivalent price or higher price and the new items will be shipped to you after receiving any applicable additional payments.

This will not apply for orders being confirmed by you with regards to size, thickness, colour, variety and there after proposing a change.

REFUNDS:

We refund only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, You have to send an email to our customer support executives at sales@sleepster.in along with the details of the order, nature of issues, photographs of the defective product. You will be required to ship all such defective products to our office and the refund will be processed only after due and appropriate verification of the product. On our verification if it is observed that any defect is incurred due to your actions or omissions, We will not be responsible for refunding the amount paid to you. However, You may still opt for replacement in accordance with the terms of this policy. All applicable refunds shall be made to the bank account from which you had processed the payment.

Please note the applicable shipping charges, if any, shall not be refunded to you in any circumstances.